COVID-19 – an update for our customers
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With the situation regarding Coronavirus changing daily and, in light of the most recent measures introduced by the UK Government, we wanted to provide you with an update on the steps we have put in place and the impact the Coronavirus outbreak is having on our business operations.
Everyone who can work from home is now doing so. Of course, the nature of our business means not all roles allow remote working. We still need to be able to manufacture products and ship them to customers that need them. Members of the team who are in these roles, and who are well, are continuing to work on site carrying out essential work.
For those remaining on site, we’ve introduced a number of measures designed to keep everyone safe and to ensure suitable social distancing.
With the above changes to our operations and the reduced availability of team members, we are not able to operate as normal. During this time disruption to our usual business and level of service should be expected.
We do have contingency stock for all our products, however like many other businesses our products are made up of multiple components – some of which come from different suppliers and indeed countries. The speed and way in which different countries are implementing measures to tackle Coronavirus means our supply chain status is very fluid.
Suppliers who are still open for business continue to receive orders and ship products, but it’s reasonable to expect some disruption to their usual delivery schedules. In other cases we, of course, have some suppliers who are in total lock-down and cannot process orders or commit to a delivery date. Nonetheless, we will strive to continue to meet customer demand wherever possible.
At this time our focus is very much about balancing the needs of our customers with that of the safeguarding of our team. We are aware that some of our customers continue to carry out important work to ensure fire safety on essential sites. We continue to be here for those that need us. If you are struggling to source product at this time, please contact us and we will do our best to put you in touch with a local distributor.
Like all of you, we will continue to monitor the situation on a regular basis and will respond accordingly as UK Government advice changes. This is new territory for all of us and, with the situation continuing to change at such a fast pace, we may need to adapt our procedures and service levels further in the future. We aim to do everything we can support you, our team and the wider industry.
If you have any questions, please continue to direct them to your usual Account Manager either by phone or email. For general enquiries or non-urgent matters, we ask you to please email us which will allow us to respond to you faster. Key email addresses are listed below:
We will continue to update you as the situation changes, please continue to check our website and social channels for up to date information.
Finally, we encourage you all to stay safe by following your respective Government’s advice and measures introduced.
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